Refund policy

Return & Refund Policy — OutfitVibe
Last updated: [19/1/2026]

We want you to love your purchase. If you’re not satisfied, you may request a return or exchange under the conditions below.

1) Return window

• You may request a return or exchange within [14/30] days of delivery.

2) Eligibility

To be eligible for a return/exchange:

• Items must be unused, unwashed, and in their original condition.

• All tags/labels must be attached (if applicable).

• Items must be returned in the original packaging (when possible).

• You must provide your order number and proof of purchase.

3) Non-returnable items

For hygiene and safety reasons, the following items are not eligible for return or exchange (unless faulty or incorrect):

• Intimates/lingerie, swimwear, bodysuits, earrings, and any item marked Final Sale.

• Gift cards (if applicable).

4) Damaged, defective, or incorrect items

If you receive a damaged/defective item or the wrong item, please contact us within [48/72] hours of delivery with:

• Your order number

• Clear photos/video of the issue
  We’ll arrange a replacement or refund at no extra cost.

5) Refunds

• Once your return is received and inspected, we’ll notify you of approval or rejection.

• If approved, refunds are issued to the original payment method.

• Processing time: [5–10] business days after approval (your bank/card issuer may take additional time).

6) Return shipping fees

• Return shipping costs are [paid by the customer / covered by us for defective or incorrect items].

• If you receive a refund, [original shipping fees are non-refundable / original shipping is refundable only if the item is defective].

7) Exchanges

• Exchanges are subject to stock availability.

• If the replacement item is unavailable, we will issue a refund or store credit (your choice).

8) How to start a return

Email us at [support@outfitvibe.net] with:

• Order number

• Items you want to return/exchange

• Reason for return
  We’ll send return instructions and the return address.